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# How Abandoned Orders Are Processed as Draft Orders in Shopify

When a customer abandons checkout while using the **Cash on Delivery (COD) form**, the system records the order differently than standard Shopify abandoned checkouts. This guide explains how abandoned orders are handled and where to find them in Shopify.

### Why Are Abandoned Orders Created as Draft Orders?

Shopify does not allow third-party apps to create abandoned checkouts directly. Instead, abandoned orders from the COD form are saved as draft orders with a specific tag.

###### Where to Find Abandoned Orders

1. Open your **Shopify Admin panel**.
2. Navigate to the **Orders** section.
3. Click on **Draft Orders** to see the list of created drafts.
4. Look for orders tagged with "abandoned_checkout_releasit_cod_form."


![](https://storage.crisp.chat/users/helpdesk/website/-/9/5/6/c/956ccd10099b2000/image_13n3s7i.png =800x322)

This tag helps identify orders that were abandoned during the checkout process using the COD form.

### How These Draft Orders Work

* A draft order is created **only if the customer has entered a valid email or phone number** before abandoning checkout.
* Shopify does not send automatic abandoned checkout recovery emails for draft orders, but you can follow up with customers manually.
* You can **convert draft orders into completed orders** if the customer decides to proceed with the purchase later.

### Need Help?

If you have any questions about how abandoned orders are managed, contact support for