How to Block Specific Email Addresses from Placing Orders in Releasit

If you notice repeat fraudulent activity or spam orders from certain email addresses, Releasit allows you to block those emails directly from the app. Once blocked, those users will no longer be able to submit orders through your COD form using the specified email.

This article will guide you through the steps to block specific email addresses using the User Blocking feature.

Why Block Specific Emails?

Blocking email addresses can help prevent:

Repeated fake orders from the same email
Customers who repeatedly cancel or refuse delivery
Misuse of discount codes or promotions

Step-by-Step: Block an Email Address

Open the Releasit App

From your Shopify Admin, go to Apps
Select Releasit COD Form & Upsells

Navigate to Fraud Prevention Settings

In the Releasit dashboard, go to Fraud Prevention
Click on User Blocking






Add the Email Address to the Block List

In the User Blocking section, find the field to block email addresses
Enter the email address you want to block (e.g., example@email.com)
Click Save or Add (depending on your app version)

Once added, that email will no longer be able to place orders through your form.

Tips

You can add multiple email addresses if needed.
If someone is using variations of an email (like with dots or aliases), consider blocking by IP or phone number as well.
Use this feature alongside other fraud prevention tools for better protection.

Need Help?

If you have questions or need assistance, feel free to contact Releasit support directly from the app.

Updated on: 20/03/2025