How to Find the IP Address of a Customer in Shopify
Knowing a customer’s IP address can help with fraud detection, location-based analysis, and troubleshooting orders. Shopify logs the IP address of every order, including those placed through the Releasit COD Form.
This guide will walk you through how to locate the IP address of a customer from an order in Shopify.
Log in to your Shopify Admin Panel.
Navigate to Orders.
Locate and click on the order placed via the Releasit COD Form.
Scroll down to the Additional Details section on the order page.
Look for the IP Address field.
Fraud detection – Identify suspicious orders by checking if multiple orders come from the same IP.
Geolocation tracking – Verify the customer’s general location.
Security reviews – Block specific IPs if needed.
If you have any questions or need assistance, feel free to contact Releasit support from the app.
This guide will walk you through how to locate the IP address of a customer from an order in Shopify.
Step 1: Open the Order in Shopify
Log in to your Shopify Admin Panel.
Navigate to Orders.
Locate and click on the order placed via the Releasit COD Form.
Step 2: Find the Customer’s IP Address
Scroll down to the Additional Details section on the order page.
Look for the IP Address field.
Now you have the customer’s IP address, which you can use for:
Fraud detection – Identify suspicious orders by checking if multiple orders come from the same IP.
Geolocation tracking – Verify the customer’s general location.
Security reviews – Block specific IPs if needed.
Need Help?
If you have any questions or need assistance, feel free to contact Releasit support from the app.
Updated on: 01/04/2025
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