If you're using Kaching Bundles, YMQ, or Shopify Variants and notice that variant selections or quantity offers aren’t being passed into the Releasit COD Form, you're likely dealing with a theme integration issue.

Follow this guide to troubleshoot and resolve the problem so your product options are correctly sent to the form.

Problem: Variant or Quantity Selection Isn’t Showing or Working in the Form

This usually happens because:

The variant selector or quantity selector is missing from your product template.

The Releasit Button block is added separately instead of integrating with your theme’s native Buy Button.

You’re using a bundles or variant app that overrides Shopify’s selectors.

Step-by-Step: Fixing the Issue

Step 1: Request Access

Before you begin, make sure you have access to:

Theme

Theme code

Settings

Apps

Products

You may need to request collaborator access if you're assisting a merchant.

Step 2: Check the Product Template

Go to your Online Store > Themes and click Customize on your current theme.

Open the Product template used by the affected product.

Make sure that both the variant selector and quantity selector are present and visible in the template.

If you’re using Kaching Bundles, these elements must be active in the theme. You can also insert test code from the “Custom Codes” section of Releasit to validate.

Step 3: Avoid Using the Releasit Button Block

If you added the Releasit Button block manually in the theme editor, remove or hide it.

Instead:

Use the existing Buy Button or Add to Cart button from your theme.

Make sure the product form and variant logic are tied to Shopify’s default structure — our app relies on this structure to pull product data.

If your theme doesn’t include a native Buy or ATC button, you can safely remove those blocks using the app’s layout controls to maintain a clean design.

Step 4: Test with Variant Apps

If you're using a variant app or quantity offer app:

These often override Shopify’s selectors — and the form may still work fine.

If issues appear, try hiding the variant or quantity blocks using the eye icon in the theme editor.

Save and test again.

⚠️ If variants still don’t pass correctly, escalate the case to our support team.

Step 5: Confirm the Right Template Is Assigned

Make sure the product you're testing uses the correct template — the one you just updated.

🔁 Best practice: once the fix works on one product, apply it across all templates to avoid future issues.

Extra Tip for Kaching Bundles Users

Kaching uses automatic discounts to handle quantity offers. To ensure everything works:

Open the Kaching app settings

Make sure Automatic Discounts are enabled

Need Help?

If you're unsure whether your theme is configured correctly or you're still facing issues, contact us through the Releasit app — our support team is ready to help.

Updated on: 06/05/2025