If you're using Releasit and need to apply a payment customization but already have one active in your Shopify settings, you must first remove the existing customization. Shopify only allows one active payment customization at a time. Follow the steps below to deactivate any payment customization you’re not currently using so Releasit can apply its own configuration.

⚠️ Important: Make sure to deactivate a payment customization that you are not currently relying on. Removing an active customization may affect how payment options are displayed on your store.

Step-by-Step Instructions

Step 1: Open Your Shopify Payments Settings

From your Shopify admin, go to Settings > Payments

Scroll to the Payment customizations section at the bottom of the page

Step 2: Manage Your Customizations

Click the Manage button next to the "*Payment customizations**" section to view your existing configurations.

Step 3: Deactivate an Existing Customization

Select the payment customization that is currently active and no longer needed

Click Deactivate to remove it

Step 4: Refresh Releasit

After deactivating the customization, return to the Releasit tab in your browser and refresh the page to apply the necessary changes.

Need Help?

If you encounter any issues during this process or are unsure which customization to remove, reach out to our support team directly from the Releasit app. We're here to help.

Updated on: 01/04/2025