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# How to Remove an Active Payment Customization in Shopify to Enable Releasit Configuration

If you're using Releasit and need to apply a payment customization but already have one active in your Shopify settings, you must first remove the existing customization. Shopify only allows one active payment customization at a time. Follow the steps below to deactivate any payment customization you’re not currently using so Releasit can apply its own configuration.

**⚠️ Important**: Make sure to deactivate a payment customization that you are not currently relying on. Removing an active customization may affect how payment options are displayed on your store.

# Step-by-Step Instructions

### Step 1: Open Your Shopify Payments Settings

1. From your **Shopify admin**, go to **Settings > Payments**

2. Scroll to the **Payment customizations** section at the bottom of the page



![](https://storage.crisp.chat/users/helpdesk/website/956ccd10099b2000/image_2ynkiy.png)

![](https://storage.crisp.chat/users/helpdesk/website/956ccd10099b2000/image_1ncdfiv.png)

![](https://storage.crisp.chat/users/helpdesk/website/956ccd10099b2000/image_1l2u99f.png)


### Step 2: Manage Your Customizations

* Click the **Manage** button next to the "**Payment customizations**" section to view your existing configurations.



![](https://storage.crisp.chat/users/helpdesk/website/956ccd10099b2000/image_13qb7y8.png)


### Step 3: Deactivate an Existing Customization

1. Select the payment customization that is currently active and no longer needed

2. Click **Deactivate** to remove it



![](https://storage.crisp.chat/users/helpdesk/website/956ccd10099b2000/image_1khpcvn.png)


### Step 4: Refresh Releasit

* After deactivating the customization, return to the Releasit tab in your browser and refresh the page to apply the necessary changes.

# Need Help?

* If you encounter any issues during this process or are unsure which customization to remove, reach out to our support team directly from the Releasit app. We're here to help.