How to Add a Separate Cash on Delivery (COD) Fee to the COD Form
Adding a separate COD fee allows you to charge customers an additional amount when they choose Cash on Delivery (COD) as their payment method. This fee can help cover the extra costs associated with handling COD orders, such as courier service charges. This guide explains how to enable and configure the COD fee in the Releasit COD Form & Upsells app.
Open the Releasit app.
Navigate to the Settings & Integrations page.
Click on the General section.
Locate the option to enable a separate COD fee and activate it.
The COD fee is applied only to orders selecting Cash on Delivery as the payment method.
This fee is added separately in the order summary so customers can see it before checkout.
The fee amount can be customized based on your business needs and courier charges.
After enabling the fee, open your store’s checkout page.
Select Cash on Delivery (COD) as the payment option.
Check that the additional COD fee is correctly displayed in the order total.
If the fee does not appear, refresh the page or check the app settings again.
Covers additional handling costs charged by couriers for COD orders.
Encourages customers to choose online payments, reducing the risk of order cancellations.
Helps filter serious buyers by discouraging unnecessary COD selections.
If you have any questions about enabling or adjusting the COD fee, contact support for assistance.
Step 1: Enable the COD Fee in the App
Open the Releasit app.
Navigate to the Settings & Integrations page.
Click on the General section.
Locate the option to enable a separate COD fee and activate it.
Step 2: Understanding How the COD Fee Works
The COD fee is applied only to orders selecting Cash on Delivery as the payment method.
This fee is added separately in the order summary so customers can see it before checkout.
The fee amount can be customized based on your business needs and courier charges.
Step 3: Verify the COD Fee on the Checkout Form
After enabling the fee, open your store’s checkout page.
Select Cash on Delivery (COD) as the payment option.
Check that the additional COD fee is correctly displayed in the order total.
If the fee does not appear, refresh the page or check the app settings again.
Why Add a COD Fee?
Covers additional handling costs charged by couriers for COD orders.
Encourages customers to choose online payments, reducing the risk of order cancellations.
Helps filter serious buyers by discouraging unnecessary COD selections.
Need Help?
If you have any questions about enabling or adjusting the COD fee, contact support for assistance.
Updated on: 19/03/2025
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