Shipping Rates
How to Set Up Shipping Rates Based on Province, State, Governorate, or Wilaya
In this tutorial, you’ll learn how to create shipping rates that apply only to specific geographic regions, such as provinces, states, governorates, or wilayas. This is useful if your shipping costs vary depending on the customer's location. Step-by-Step Guide Open the Shipping Rates Section in the App Go to the **Form Designer **page in Releasit. Scroll to the Shipping Rates section and click Add rate. ![](https://storage.crisp.chat/users/helpdesk/website/-/9/5/6/c/956cSome readersHow to Set Up Shipping Rates in the App
Setting up shipping rates allows you to define the delivery costs based on specific conditions such as location, order value, or product weight. This guide explains how to configure shipping rates in the app and apply conditions if needed. Step 1: Navigate to the Shipping Rates Section Open the app. Go to the **Form Designer **page. Click on the **Shipping Rates **section. Click on " Add Rate" to create a new shipping rate.  Order in Shopify
In this guide, you’ll learn how to manually convert a draft order into a standard order using the Cash on Delivery (COD) payment method in Shopify. This process can be useful when you’ve recovered an abandoned order or made edits to an order created through the Releasit COD form. Step-by-Step Instructions Open the Draft Order and Set Payment as Due Later In your Shopify admin, open the draft order you want to convert. Scroll down and activate the Payment due later option to markFew readersOrder Editing Limitations for Releasit COD Orders
Shopify currently limits order editing to orders created through the standard Shopify checkout. This means that orders placed using the Releasit Cash on Delivery (COD) form cannot be edited directly within Shopify. Why Editing Is Not Available for COD Orders Orders from the Releasit COD form are processed outside of Shopify’s native checkout system. As a result, Shopify does not allow direct modifications to these orders (e.g., changing quantities, customer information, or line items) thFew readersHow to Edit an Order from Releasit in Shopify
If you need to make changes to an order processed through Releasit, Shopify does not allow direct modifications to existing orders. However, you can edit an order by duplicating it, making the necessary changes, and converting it into a new order. This guide will walk you through the steps to edit an order in Shopify while ensuring accuracy in your records. Step 1: Duplicate the Order in Shopify Open Shopify Admin Panel. Navigate to Orders and locate the order you want to moFew readers
Abandoned Orders
How to Enable and Customize Message Delivery via WhatsApp or SMS
Releasit now lets you decide how your store communicates with customers: via WhatsApp, SMS, or both. You can choose your preferred channel and set fallback rules to make sure every message reaches your customer. Follow this guide to enable and customize your messaging preferences. Step 1 – Open your App Go to Settings & Integrations section SteSome readersHow to Recover Abandoned Orders in Releasit
When a customer starts filling out the Cash on Delivery (COD) form but does not complete their purchase, the order is considered abandoned. Recovering these abandoned orders can increase conversions and help you bring back potential customers. Releasit provides multiple methods to recover abandoned orders. This guide explains the available recovery options and how to implement them. Option 1: Call the Customer (Most Effective Method) Best for: High-value orders or markets where phoneFew readersHow Abandoned Orders Are Processed as Draft Orders in Shopify
When a customer abandons checkout while using the Cash on Delivery (COD) form, the system records the order differently than standard Shopify abandoned checkouts. This guide explains how abandoned orders are handled and where to find them in Shopify. Why Are Abandoned Orders Created as Draft Orders? Shopify does not allow third-party apps to create abandoned checkouts directly. Instead, abandoned orders from the COD form are saved as draft orders with a specific tag. Where to FFew readersHow to Enable and Manage Abandoned Orders in Your Store
Abandoned orders occur when customers start the checkout process but leave before completing their purchase. With the abandoned order feature, you can track these potential sales and follow up with customers who have provided their contact details. This guide explains how to enable abandoned orders and where to find them in Shopify. 🎥 Prefer a video? Watch the step-by-step tutorial: ${youtube}[This short video walks you through how to enable AFew readersSMS and WhatsApp Prices
Keep your customers informed at every step with our automated SMS feature. Provide timely, brand-consistent updates that build trust and reduce support inquiries. Pricing Details ✓ Cost-Effective: You are only charged for messages that have been successfully queued by the operator. ✓ Reliable Delivery: We use premium phone numbers to ensure fast, spam-free communication. ✓ Transparent Pricing: Competitive rates are available per country. **For the empty SMS columns, this meFew readers
COD & Payments
How to Enable Partial Payment Integration (COD Form + COD Fee & Partial Pay)
Releasit now allows you to connect COD Form with Releasit COD Fee & Partial Pay so that customers can pay a deposit before completing checkout. When enabled, the Partial Payment popup will appear when customers click the Shopify Checkout (Prepaid) button inside your COD Form. Follow this guide to enable and configure the integration. Step 1 – Open Releasit COD Fee & Partial Pay First, open the Releasit COD Fee & Partial Pay app.Some readersUnderstanding the "Payment Pending" Message on COD Orders in Shopify
When processing Cash on Delivery (COD) orders in Shopify using Releasit COD Form, you may notice a "Payment Pending" message appearing on orders. This message might seem concerning, but it is simply an informational label added by Shopify for COD orders placed outside of Shopify's standard checkout system. This article explains why this message appears and why you don’t need to take any action. Why Do COD Orders Show "Payment Pending" in Shopify? Shopify's system is designed to track paSome readersReleasit COD now supports multiple currencies
We are excited to announce that our app now supports multi-currency! Your Releasit COD form can now automatically display prices in the customer's local currency🎉. ⚠️ Note: Multi-currency via Shopify Markets is supported only in the V2 form. The Legacy version still requires the three apps listed in the old guide. How to set it up: To enable multi-currency selling, you must configure your regions within Shopify Markets. This is Shopify’s officFew readersHow to Add a Separate Cash on Delivery (COD) Fee to the COD Form
Adding a separate COD fee allows you to charge customers an additional amount when they choose Cash on Delivery (COD) as their payment method. This fee can help cover the extra costs associated with handling COD orders, such as courier service charges. This guide explains how to enable and configure the COD fee in the Releasit COD Form & Upsells app. Step 1: Enable the COD Fee in the App Open the **Releasit **app. Navigate to the **Settings & Integrations **page. Click onFew readersHow to Add a SKU to the Additional COD Fee in Releasit
Adding a Stock Keeping Unit (SKU) to your Cash on Delivery (COD) fee in Releasit allows you to track it as a separate product in Shopify. This is useful for accounting, reporting, and ensuring that the COD fee is properly recorded in your store’s system. This guide walks you through the steps to create a SKU for your COD fee and integrate it with Releasit COD Form. Step 1: Create a New Product for the COD Fee Open **Shopify Admin **Panel. Go to Products and click **Add ProduFew readers
Blocking & Restrictions
How to Find the IP Address of a Customer in Shopify
Knowing a customer’s IP address can help with fraud detection, location-based analysis, and troubleshooting orders. Shopify logs the IP address of every order, including those placed through the Releasit COD Form. This guide will walk you through how to locate the IP address of a customer from an order in Shopify. Step 1: Open the Order in Shopify Log in to your Shopify Admin Panel. Navigate to Orders. Locate and click on the order placed via the Releasit COD Form.  verification helps ensure that customers enter a valid phone number before completing their order. This prevents fake or incorrect phone numbers from being submitted, reducing failed deliveries and fraudulent orders. This guide explains how to enable OTP verification in Releasit to verify customer phone numbers before order completion. Why Enable OTP Verification? Ensures customers provide a real phone number before placing an order. Reduces fake or incorrect oSome readersWhat to Do If My Product Appears Out of Stock
The issue is related to the fulfilment location in Shopify as Shopify changed the logic and is now checking this within fulfilment location. It's incorrectly marking products as out of stock, even when they are available. This disrupts the cart flow and prevents the store from functioning correctly. To make the product available, you need to assign it to a fulfilment location. When you update the inventory in the product details, it's important to also link that inventory to a specific fulfilmFew readersHow to Limit the Number of Orders from the Same IP Address
To prevent fraudulent or repetitive orders from the same user, you can set limits on how many orders can be placed from a single IP address, phone number, or email within a specified time frame. This guide explains how to configure this restriction using the **Fraud Prevention **settings in Releasit. Step 1: Access the Order Limiting Settings Open the **Releasit **app. Navigate to the **Fraud Prevention **section. Click on User Blocking to configure order restrictions. 
In the article, you will find a complete guide with step-by-step instructions for both the Legacy Version and the New Version of the form, so that you can follow the directions according to the type of implementation you are using: **New Version of the form ** Legacy Version of the Form New Version of the form For businesses operating in India, ensuring that customers enter a valid pincode at checkout is essential for acFew readersHow to Restrict or Allow Specific Postal Codes on Your Releasit Form
If your business only ships to certain areas—or you want to avoid problematic delivery zones—you can restrict or allow specific postal codes (also known as ZIP codes or pincodes) in your Releasit COD form. This feature helps you control where your Cash on Delivery (COD) service is available. This article will walk you through how to set it up. Step 1: Open the Fraud Prevention Page Go to your Shopify admin panel Open the Releasit COD Form & Upsells app Click on the **FrauFew readersHow to Remove Specific Islands from the Province Dropdown in Portugal and Spain
In the article, you will find a complete guide with step-by-step instructions for both the Legacy Version and the New Version of the form, so that you can follow the directions according to the type of implementation you are using: New Version of the form Legacy Version of the Form New Version of the form This guide explains how to exclude Portuguese and SpFew readersHow to Block Specific IP Addresses from Placing Orders
Blocking certain IP addresses can help prevent fraudulent orders and restrict unwanted users from completing purchases on your store. This guide explains how to block IP addresses using the Fraud Prevention settings in Releasit. Step 1: Access the User Blocking Settings Open the Releasit app. Navigate to the Fraud Prevention section. Click on User Blocking to manage restricted IP addresses. ![](https://etqrnpqvrsvemhqrt.s3.eu-west-3.amazonaws.com/1738264836890.pngFew readersHow to Block Specific Phone Numbers from Placing Orders
Blocking certain phone numbers can help prevent fraudulent orders and restrict unwanted users from placing purchases on your store. This guide explains how to block phone numbers using the **Fraud Prevention **settings in Releasit. Step 1: Access the Phone Number Blocking Settings Open the Releasit app. Navigate to the Fraud Prevention section. Click on User Blocking to manage phone number restrictions. ![](https://etqrnpqvrsvemhqrt.s3.eu-west-3.amazonaws.com/17382660Few readersHow to Block Specific Email Addresses from Placing Orders in Releasit
If you notice repeat fraudulent activity or spam orders from certain email addresses, Releasit allows you to block those emails directly from the app. Once blocked, those users will no longer be able to submit orders through your COD form using the specified email. This article will guide you through the steps to block specific email addresses using the User Blocking feature. Why Block Specific Emails? Blocking email addresses can help prevent: Repeated fake orders from the same emailFew readersHow to Block Specific Users from Placing Orders
To prevent fraudulent or unwanted orders, you can block specific users based on email addresses, phone numbers, and IP addresses. Additionally, you can set limits on how many orders can be placed from the same IP within a specified time. This guide explains how to configure these restrictions using the Fraud Prevention settings in Releasit. Step 1: Access the User Blocking Settings Open the Releasit app. Navigate to the Fraud Prevention section. Click on User BlockingFew readersHow to Block Orders Based on Product Quantity
To prevent bulk or fraudulent purchases, you can set a limit on the maximum quantity of products a customer can order through the form. This guide explains how to configure quantity-based order restrictions using the **Fraud Prevention **settings in Releasit. Step 1: Access the Order Quantity Blocking Settings Open the ** Releasit **app. Navigate to the Fraud Prevention section. Click on User Blocking to configure quantity restrictions. ![](https://etqrnpqvrsvemhqrt.s3.Few readers