Overview: WhatsApp Button Functionality in the COD Form

You can add a WhatsApp button directly inside your Cash on Delivery (COD) form using Releasit. This feature allows customers to contact you via WhatsApp before completing their order, which can help with answering questions and reducing abandoned orders.

What This Feature Does

When added, the WhatsApp button appears inside the COD form layout. When clicked, it opens a WhatsApp chat with your number, using either the app or WhatsApp Web, depending on the device.

You can customize:

The displayed button text
The phone number to which messages are sent
The pre-filled message that appears when a customer opens the chat

How to Add the Button

To add the WhatsApp button, follow this tutorial:

🔗 How to Add a WhatsApp Button to the COD Form


The tutorial covers:

Navigating to the Form Designer in the Releasit app
Using the Add a custom field or text button
Selecting the WhatsApp button block
Configuring your WhatsApp number and default message
Styling and positioning the button within the form

Additional Tips

Ensure your WhatsApp number is in international format (e.g., +1234567890).
Use a clear call-to-action message to encourage customers to reach out.
Position the button in a logical place—either before the form fields or after the submit button, depending on your needs.



If you run into any issues or need help setting it up, contact Releasit support from the app.

Updated on: 24/03/2025