Understanding the "Payment Pending" Message on COD Orders in Shopify
When processing Cash on Delivery (COD) orders in Shopify using Releasit COD Form, you may notice a "Payment Pending" message appearing on orders. This message might seem concerning, but it is simply an informational label added by Shopify for COD orders placed outside of Shopify's standard checkout system.
This article explains why this message appears and why you don’t need to take any action.
Shopify's system is designed to track payments made through its built-in checkout process. Since Releasit COD Form allows customers to place Cash on Delivery orders without using Shopify’s standard checkout, Shopify automatically marks these orders with a "Payment Pending" status.
This message does not affect the order's processing or fulfillment.
Shopify does not track COD payments since they are collected by the courier at the time of delivery.
The order is still valid and active, even with the "Payment Pending" label.
No, you don’t need to do anything.
The "Payment Pending" message is purely informational and has no impact on the order status, shipping, or fulfillment. You can safely ignore it.
If you prefer, you can manually mark the order as paid in Shopify once the COD payment is received, but this is optional and not required.
Unfortunately, Shopify does not allow third-party apps to modify this message. Since the order was placed outside the standard checkout, Shopify automatically assigns this label to all COD transactions.
"Payment Pending" is just an informational message. It does not affect the order.
Orders can be fulfilled normally without any changes.
No action is required—you can safely ignore this message.
If you have any further questions or need assistance, feel free to contact Releasit support from the app.
This article explains why this message appears and why you don’t need to take any action.
Why Do COD Orders Show "Payment Pending" in Shopify?
Shopify's system is designed to track payments made through its built-in checkout process. Since Releasit COD Form allows customers to place Cash on Delivery orders without using Shopify’s standard checkout, Shopify automatically marks these orders with a "Payment Pending" status.
Key points to understand:
This message does not affect the order's processing or fulfillment.
Shopify does not track COD payments since they are collected by the courier at the time of delivery.
The order is still valid and active, even with the "Payment Pending" label.
Do You Need to Take Any Action?
No, you don’t need to do anything.
The "Payment Pending" message is purely informational and has no impact on the order status, shipping, or fulfillment. You can safely ignore it.
If you prefer, you can manually mark the order as paid in Shopify once the COD payment is received, but this is optional and not required.
Can This Message Be Removed?
Unfortunately, Shopify does not allow third-party apps to modify this message. Since the order was placed outside the standard checkout, Shopify automatically assigns this label to all COD transactions.
Final Notes
"Payment Pending" is just an informational message. It does not affect the order.
Orders can be fulfilled normally without any changes.
No action is required—you can safely ignore this message.
If you have any further questions or need assistance, feel free to contact Releasit support from the app.
Updated on: 20/03/2025
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