Shipping Rates
How to Set Up Shipping Rates in the App
Setting up shipping rates allows you to define the delivery costs based on specific conditions such as location, order value, or product weight. This guide explains how to configure shipping rates in the app and apply conditions if needed. Step 1: Navigate to the Shipping Rates Section Open the app. Go to the Form Designer page. Click on the Shipping Rates section. Click on " Add Rate" to create a new shipping rate. (https://etqrnpqvrsvemhqrt.s3.eu-west-3.amazonSome readersHow to Set Up Shipping Rates Based on Province, State, Governorate, or Wilaya
In this tutorial, you’ll learn how to create shipping rates that apply only to specific geographic regions, such as provinces, states, governorates, or wilayas. This is useful if your shipping costs vary depending on the customer's location. Step-by-Step Guide Open the Shipping Rates Section in the App Go to the Form Designer page in Releasit. Scroll to the Shipping Rates section and click Add rate. (https://storage.crisp.chat/users/helpdesk/website/-/9/5/6/c/95Few readers
Editing Orders
How to Convert a Draft Order Into a Cash on Delivery (COD) Order in Shopify
In this guide, you’ll learn how to manually convert a draft order into a standard order using the Cash on Delivery (COD) payment method in Shopify. This process can be useful when you’ve recovered an abandoned order or made edits to an order created through the Releasit COD form. Step-by-Step Instructions Open the Draft Order and Set Payment as Due Later In your Shopify admin, open the draft order you want to convert. Scroll down and activate the Payment due later option to markPopularOrder Editing Limitations for Releasit COD Orders
Shopify currently limits order editing to orders created through the standard Shopify checkout. This means that orders placed using the Releasit Cash on Delivery (COD) form cannot be edited directly within Shopify. Why Editing Is Not Available for COD Orders Orders from the Releasit COD form are processed outside of Shopify’s native checkout system. As a result, Shopify does not allow direct modifications to these orders (e.g., changing quantities, customer information, or line items) thFew readersHow to Edit an Order from Releasit in Shopify
If you need to make changes to an order processed through Releasit, Shopify does not allow direct modifications to existing orders. However, you can edit an order by duplicating it, making the necessary changes, and converting it into a new order. This guide will walk you through the steps to edit an order in Shopify while ensuring accuracy in your records. Step 1: Duplicate the Order in Shopify Open Shopify Admin Panel. Navigate to Orders and locate the order you want to moFew readers
Abandoned Orders
How Abandoned Orders Are Processed as Draft Orders in Shopify
When a customer abandons checkout while using the Cash on Delivery (COD) form, the system records the order differently than standard Shopify abandoned checkouts. This guide explains how abandoned orders are handled and where to find them in Shopify. Why Are Abandoned Orders Created as Draft Orders? Shopify does not allow third-party apps to create abandoned checkouts directly. Instead, abandoned orders from the COD form are saved as draft orders with a specific tag. Where to FFew readersHow to Enable and Manage Abandoned Orders in Your Store
Abandoned orders occur when customers start the checkout process but leave before completing their purchase. With the abandoned order feature, you can track these potential sales and follow up with customers who have provided their contact details. This guide explains how to enable abandoned orders and where to find them in Shopify. 🎥 Prefer a video? Watch the step-by-step tutorial: youtube This short video walks you through how to enable AFew readersHow to Recover Abandoned Orders in Releasit
When a customer starts filling out the Cash on Delivery (COD) form but does not complete their purchase, the order is considered abandoned. Recovering these abandoned orders can increase conversions and help you bring back potential customers. Releasit provides multiple methods to recover abandoned orders. This guide explains the available recovery options and how to implement them. Option 1: Call the Customer (Most Effective Method) Best for: High-value orders or markets where phoneFew readers
COD & Payments
How to Add a SKU to the Additional COD Fee in Releasit
Adding a Stock Keeping Unit (SKU) to your Cash on Delivery (COD) fee in Releasit allows you to track it as a separate product in Shopify. This is useful for accounting, reporting, and ensuring that the COD fee is properly recorded in your store’s system. This guide walks you through the steps to create a SKU for your COD fee and integrate it with Releasit COD Form. Step 1: Create a New Product for the COD Fee Open Shopify Admin Panel. Go to Products and click Add ProduFew readersHow to Add a Separate Cash on Delivery (COD) Fee to the COD Form
Adding a separate COD fee allows you to charge customers an additional amount when they choose Cash on Delivery (COD) as their payment method. This fee can help cover the extra costs associated with handling COD orders, such as courier service charges. This guide explains how to enable and configure the COD fee in the Releasit COD Form & Upsells app. Step 1: Enable the COD Fee in the App Open the Releasit app. Navigate to the Settings & Integrations page. Click onFew readersUnderstanding the "Payment Pending" Message on COD Orders in Shopify
When processing Cash on Delivery (COD) orders in Shopify using Releasit COD Form, you may notice a "Payment Pending" message appearing on orders. This message might seem concerning, but it is simply an informational label added by Shopify for COD orders placed outside of Shopify's standard checkout system. This article explains why this message appears and why you don’t need to take any action. Why Do COD Orders Show "Payment Pending" in Shopify? Shopify's system is designed to track paFew readers
Blocking & Restrictions
How to Enable OTP Verification for Phone Numbers in Releasit
One-Time Password (OTP) verification helps ensure that customers enter a valid phone number before completing their order. This prevents fake or incorrect phone numbers from being submitted, reducing failed deliveries and fraudulent orders. This guide explains how to enable OTP verification in Releasit to verify customer phone numbers before order completion. Why Enable OTP Verification? Ensures customers provide a real phone number before placing an order. Reduces fake or incorrect oPopularHow to Limit the Number of Orders from the Same IP Address
To prevent fraudulent or repetitive orders from the same user, you can set limits on how many orders can be placed from a single IP address, phone number, or email within a specified time frame. This guide explains how to configure this restriction using the Fraud Prevention settings in Releasit. Step 1: Access the Order Limiting Settings Open the Releasit app. Navigate to the Fraud Prevention section. Click on User Blocking to configure order restrictions. (htFew readersHow to Block Specific Users from Placing Orders
To prevent fraudulent or unwanted orders, you can block specific users based on email addresses, phone numbers, and IP addresses. Additionally, you can set limits on how many orders can be placed from the same IP within a specified time. This guide explains how to configure these restrictions using the Fraud Prevention settings in Releasit. Step 1: Access the User Blocking Settings Open the Releasit app. Navigate to the Fraud Prevention section. Click on User BlockingFew readersHow to Block Specific IP Addresses from Placing Orders
Blocking certain IP addresses can help prevent fraudulent orders and restrict unwanted users from completing purchases on your store. This guide explains how to block IP addresses using the Fraud Prevention settings in Releasit. Step 1: Access the User Blocking Settings Open the Releasit app. Navigate to the Fraud Prevention section. Click on User Blocking to manage restricted IP addresses. (https://etqrnpqvrsvemhqrt.s3.eu-west-3.amazonaws.com/1738264836890.pngFew readersHow to Find the IP Address of a Customer in Shopify
Knowing a customer’s IP address can help with fraud detection, location-based analysis, and troubleshooting orders. Shopify logs the IP address of every order, including those placed through the Releasit COD Form. This guide will walk you through how to locate the IP address of a customer from an order in Shopify. Step 1: Open the Order in Shopify Log in to your Shopify Admin Panel. Navigate to Orders. Locate and click on the order placed via the Releasit COD Form. (Few readersHow to Restrict or Allow Specific Postal Codes on Your Releasit Form
If your business only ships to certain areas—or you want to avoid problematic delivery zones—you can restrict or allow specific postal codes (also known as ZIP codes or pincodes) in your Releasit COD form. This feature helps you control where your Cash on Delivery (COD) service is available. This article will walk you through how to set it up. Step 1: Open the Fraud Prevention Page Go to your Shopify admin panel Open the Releasit COD Form & Upsells app Click on the FrauFew readersHow to Block Specific Phone Numbers from Placing Orders
Blocking certain phone numbers can help prevent fraudulent orders and restrict unwanted users from placing purchases on your store. This guide explains how to block phone numbers using the Fraud Prevention settings in Releasit. Step 1: Access the Phone Number Blocking Settings Open the Releasit app. Navigate to the Fraud Prevention section. Click on User Blocking to manage phone number restrictions. (https://etqrnpqvrsvemhqrt.s3.eu-west-3.amazonaws.com/17382660Few readersHow to Block Orders Based on Product Quantity
To prevent bulk or fraudulent purchases, you can set a limit on the maximum quantity of products a customer can order through the form. This guide explains how to configure quantity-based order restrictions using the Fraud Prevention settings in Releasit. Step 1: Access the Order Quantity Blocking Settings Open the Releasit app. Navigate to the Fraud Prevention section. Click on User Blocking to configure quantity restrictions. (https://etqrnpqvrsvemhqrt.s3.Few readersHow to Block Specific Email Addresses from Placing Orders in Releasit
If you notice repeat fraudulent activity or spam orders from certain email addresses, Releasit allows you to block those emails directly from the app. Once blocked, those users will no longer be able to submit orders through your COD form using the specified email. This article will guide you through the steps to block specific email addresses using the User Blocking feature. Why Block Specific Emails? Blocking email addresses can help prevent: Repeated fake orders from the same emaiFew readersHow to Automatically Validate Pincodes Entered by Customers in Releasit (India)
For businesses operating in India, ensuring that customers enter a valid pincode at checkout is essential for accurate shipping and delivery. Releasit COD Form & Upsells offers an automatic pincode validation feature, which prevents customers from completing their order if they enter a non-existent pincode. This guide will walk you through how to enable automatic pincode validation in the Releasit form. Why Enable Pincode Validation? Prevents customers from entering incorrect or non-sFew readersHow to Remove Specific Islands from the Province Dropdown in Portugal and Spain
This guide explains how to exclude Portuguese and Spanish islands from the province (state) selection dropdown in your form using Releasit. This can be useful if your store does not deliver to these locations. Remove Azores, Madeira (Portugal) from the Province Dropdown Open Releasit and go to the Form Designer page. Click the pencil icon on the Province field block. Enable the options to remove Azores, Acores, and Madeira: (https://etqrnpqvrsvemhqrt.s3.eu-Few readers